Frequently Asked Question

 
  Who can order driving records?

Driving records can be requested by individuals or organizations who:
1.
intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of the consumer; or
2.
intends to use the information for employment purposes; or
3.
intends to use the information in connection with the underwriting of insurance involving the consumer; or
4.
intends to use the information in connection with a determination of the consumer's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant's financial responsibility or status; or
5.
intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation; or
6
. otherwise has a legitimate business need for the information  in connection with a business transaction that is initiated by the consumer; or to review an account to determine whether the consumer continues to meet the terms of the account.

  What is the MVR state fee?

  Are there any monthly fees?

No. We do not charge any monthly fees for access to our system. What you order are the only charges that will appear on your account statement.

  How do we update or increase funds in our account?

Access to our MVR system is prepaid. You may update your account in one or more of the following methods.
Mail Check Phone Transaction Electronic Check Fund transfer (EFT/ACH) Credit Card (MC,Visa)

  What is the turnaround time?

Average turnaround time is 8-10 seconds. (This is only an average and can change due to the following factors:
Your internet connection speed State response times  - Peak hours  Occasional scheduled maintenance usually performed on weekends may slow down response time

  Where are the requests obtained from?

Directly from the Department of Highway Safety and Motor Vehicles.
We are an authorized network provider for state DMV's and have a direct line into the department's database. Records are retrieved directly from that database.

  What happens if I do not receive a report that I ordered?

State not responding – There is no charge to your account for requests not received by the state. However, certain restrictions may apply; contact Softech International for more information
Your connection with the internet is lost – If the request reaches our system and we submit it to the state there is a charge. You have two options to recall that request. 1. Order the MVR again. Charges will not appear for same day requests. 2. Go to the Report Menu and review your account. Once you locate the record click on the license number to view. There is no charge in recalling a request.

  Do I need to purchase or install any software or hardware?

No. All you need is access to the internet and a web browser installed on your computer.
Supported browsers. Internet Explorer NetScape Navigator Firefox Any HTML compliant browser.

  What if I need to request more than 50 records at a time?

  How do I open an account?

All you need is to use our Online Application process to open an account.

  What hours is the system available?

24 x 7 x 365. Subject to State response and occasional scheduled maintenance usually performed on weekends and after business hours

  Can we have more than one user ID and password?

Yes. Our system can handle as many users and their passwords as you need. Simply assign Administrative privileges to a user and that user will have access to Add or Modify users online directly.

  Can we receive requests in a different format?

Yes. We can customize the output display to meet your needs or select from a range of existing formats such as html, text, XML, & pdf. Raw data outputs are also available for server to server automated operations in both XML or <FieldName>="Value" (Contact our Sales Department for automation information)

 

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